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AREA Wireless Frequently Asked Questions

 

Q: Why choose AREA Wireless?

Customers choose AREA Wireless because of the unbeatable plan. At only $50 per month, with no contract, 20GB of max speed data, unlimited North American talk and text, you have peace of mind that you’ll save hundreds of dollars per year on your cell phone bills and never be shocked by data overage charges. This is an Enterprise program designed specifically for REALTORS®, AREA Members and unlicensed professionals in the real estate industry.

Q: What’s included in the AREA Wireless Plan?
    • UNLIMITED* Data
    • $50 per month (+applicable taxes)
    • No contracts - Cancel anytime
    • Bring your own device (BYOD)

All the included features:

    • *20GB of Max Speed Data, unlimited thereafter at reduced speeds
    • Unlimited North American calling from Canada
    • Unlimited North American and International text messaging (SMS/MMS) from Canada
    • 2500 Minutes of Call-forwarding per month
    • Call Display with Name Display
    • VoLTE (Voice over LTE)
    • Wi-Fi Calling for iOS and Android devices
    • Enhanced Voicemail and Visual Voicemail (on applicable devices)
    • Call Waiting & Conference Calling
    • Bring your own device (BYOD) or purchase a new one through our online portal
    • Dedicated AREA Wireless Concierge (1-888-819-3612 / area@mywirelessconcierge.ca)
Q: How do I sign up for an AREA Wireless Account?

AREA Wireless has a dedicated Concierge service that can assist you in setting up your account today. Simply call 1-888-819-3612 and they will handle the set up in a few simple steps. Click here to learn more.

Once you have an AREA Wireless account, you can visit your online portal here: https://area.mywirelessconcierge.ca/ at anytime to access your past invoices, order a new device, update your account details etc.

Q: Will I be charged fees if I use more than 20GB of data per month?

No! Now you can have peace of mind that you will never be surprised by data overage charges. The plan includes 20GB of Max Speed Data, and then unlimited thereafter at reduced speeds. You have the freedom to use the amount of data that works best for you and your business.

Q: I'm currently a Rogers Wireless customer. Can I join the plan?

Yes! Existing Rogers customers who own their mobile device outright can move over to AREA Wireless seamlessly. Keep in mind you are responsible for any cancellation or unlocking fees related to leaving that provider. Consultation should be done to determine what those charges may be. Click here to see the simple steps to join.

Q: I'm currently on a plan with another provider. Can I join the plan?

Yes! Joining AREA Wireless is seamless and anyone can join AREA Wireless from another provider. Keep in mind you are responsible for any cancellation or unlocking fees related to leaving that provider. Consultation should be done to determine what those charges may be.

Click here to see the simple steps to join.

Q: Can I keep my existing phone number?

Yes. You can port your current number to the AREA Wireless plan.

Q: What is porting?

Porting is the transfer of a phone number from one cell phone company to another. It is necessary in order to join the AREA Wireless program if you are not with Rogers currently. It is a simple process and allows you to keep your existing phone number!

Q: Is there a contract with the plan? Am I locked in for a certain amount of time?

There is no contract; you can cancel at anytime, the plan is month-to-month.

Q: Can I add a Tablet or Smart Watch to my Plan?

Yes! Adding a Data Only plan is easy. It provides an additional 1GB of max speed data in addition to the 20GB in a billing cycle. If you exceed the combined 21GB, the speed is reduced, but you still have access to unlimited data. And the best news? No overage fees and never run out of data.

Data Only Tablet Add on: $15/month per device
Data Only Smart Watch Add on: $10/month per device

Q: How does Rogers coverage compare to other national carriers?

Rogers has the largest wireless network in the country, and Canada’s Largest 5G Network, with 10x more coverage in Alberta. Click here for Rogers’ coverage map. Rogers Network Offers Extended Coverage to keep you connected. Like any provider there can be the occasional dropped call. If for any reason you find the coverage does not suit your needs keep in mind there is no contact commitment on the AREA Wireless mobility plan, however we have not found this to be an issue with our subscribers.

Q: How do I get billed?

AREA Wireless users are billed on a monthly cycle, and are responsible for all charges incurred. You will be sent an email with your invoice attached each month. All users must provide up to date credit card information for automatic billing purposes. To set up your billing, or view your current and past bills, you can simply visit https://area.mywirelessconcierge.ca where all of your account information is stored.

Q: Can I travel internationally with AREA Wireless?

Yes! AREA Wireless subscribers benefit from different travel plan options when outside of Canada. You have the freedom to choose which is best for your trip. See all the available options here.

Q: What devices are compatible with AREA Wireless?

Any device that is compatible with the Rogers network will work with AREA Wireless. This includes devices currently on the Rogers network, and most unlocked phones from Bell or Telus.

Q: Can I purchase a new device through AREA Wireless?

Yes! If you do not want to Bring your Own Device (BYOD), our New Device Plan allows subscribers to upgrade their devices at any time with the latest offerings from ROGERS. Please visit the Program Features page to learn more.

Q: Will my contacts / apps / other settings be retained in making the switch to AREA Wireless?

If you are retaining your existing device, the switch should not affect the software of your phone, with the exception of some carrier-specific apps that may no longer work. If you are bringing a new phone to the plan, please contact your AREA Wireless Concierge (area@mywirelessconcierge.ca) or 1-888-819-3612 to ensure continuity.

To sign up for an account simply call the AREA Wireless Concierge at 1-888-819-3612. For details visit our Get Started page.

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