1.1 In this agreement, the following terms have the following meanings:
A. ‘Affiliates’ has the meaning as defined in the Canadian Business Corporations Act.
B. ‘AREA’ is The Alberta Real Estate Association.
C. ‘AREA Account’ is the corporate account with Rogers under which the Services are provided and includes a pooled data plan.
D. ‘CRTC’ is the Canadian Radio-television and Telecommunications Commission.
E. ‘Device’ is the tool used to access the Services.
F. ‘Involved Parties’ means any entity other than Rogers and Simplex that AREA has contracted with related to providing, administering, supporting or marketing the Services.
G. ‘Managed Services’ are the account management services provided by Simplex to the User.
H. ‘Rogers’ is Rogers Communications Canada Inc.
I. ‘Services’ are the mobile voice, data and related services provided in this agreement. Any materials the User accesses through the internet, or downloads, do not form part of the Services.
J. ‘Simplex’ is Simplex Mobility Inc.
K. ‘User’ is the individual person that is responsible for the use of the services.
2.1 This agreement is between the User and The Alberta Real Estate Association, a Society incorporated under the Societies Act of Alberta.
2.2 This agreement and any AREA, Simplex or Rogers policy documents referred to in this agreement, set out the full and complete terms and conditions of service between the parties. No prior promise written or oral shall be taken into account unless specified here.
2.3 Any limitation of liability or indemnification that applies to AREA, Rogers, Simplex or an Involved Party in this agreement also applies to the shareholders, directors, officers, Affiliates, contractors, employees and agents of those parties.
2.4 By using the Services, the User agrees to accept and abide by this agreement.
3.1 AREA may change this agreement, including but not limited to, the terms and conditions, the Services and AREA’s fees and rates at any time. Notice of these changes will be sent by email to the User 30 days prior to the effective date for the change. If the User does not accept the changes, they may cancel the Services before the effective date. If the User does not cancel the Services, the continued use of the Services is taken as acceptance of the new agreement.
4.1 AREA, using AREA’s Account with Rogers, will provide the Services to the User at the rates and with the features based on the plan summarized in the chart below in accordance with the terms and conditions of service set out in this agreement.
4.2 As the account holder, AREA reserves the right to make decisions that impact all Users under the AREA Account in its sole discretion and without consultation with Users. For example, AREA may change the User’s allocated data contribution to the pool, as described in section 12 (Data Use) of this agreement, at any time without notice, unless the change increases the monthly fee for Services charged to the User. If the change increases the User’s monthly fee for Services, the User will be given notice 30 days prior to the effective date of the change. The User may then decide whether or not to accept the change as described in clause 3.1 of this agreement,
YOUR AREA WIRELESS PLAN
$50 per month + gst
Unlimited North American calling from Canada
Unlimited Canada, US and International SMS/MMS from Canada
Pooled data with minimum 3 GB contribution per user
*Please consult the AREA Wireless Policies for current policy on data use.
Enhanced (Voicemail 35) OR Visual on supported devices
Roaming packages for country of travel must be purchased
*Call 1-855-783-1717 or use your online AREA Wireless account for pricing and ordering.
Call Display/Name Display, Call Waiting, Group Calling, 2,500 minutes of Call Forwarding per month
Long Distance Calling
$5 per month addition available for reduced rates on international calling – can be added at registration or contact 1-855-783-1717 or email@example.com
Consult http://www.rogers.com/cms/page-specific/addons/modules/rates/standard-longdistance-rates-en.html for current long distance calling charges
$3.50 per call, plus airtime
Voicemail to Text
$4.00 per month, plus voicemail charges where applicable
5.1 Account registration and management of the Services will be handled by Simplex, on behalf of AREA. The User warrants that any information provided to Simplex to register for the Services is true and consents to Simplex managing the User’s Services and account. The User also consents to the use on their Device of any applications that Simplex may need to manage the Services.
6.1 The Services start when the User’s line is activated by Rogers and a Rogers SIM card is put into the User’s Device or, in the case of existing Rogers customers, when the User’s line is migrated to the AREA Account by Rogers.
7.1 The User may only use a Rogers SIM card in a Rogers approved Device or other hardware which has been approved by Rogers.
8.1 The Services will be provided using the Rogers-owned wireless transmission facilities (the "Rogers Wireless Network"). The User acknowledges and agrees that Rogers reserves the right, in its discretion and without notice, to make changes to any aspect of the Rogers Wireless Network, from time to time.
8.3 The User acknowledges that the Service Area within which Rogers provides some Services may vary.
8.4 The User acknowledges that the Services are subject to transmission limitations caused by atmospheric or topographical conditions or equipment failures beyond the reasonable control of Rogers. The Services may be temporarily refused, interrupted or curtailed due to governmental regulations or orders, system capacity limitations or equipment modifications, upgrades, reallocations, repairs, maintenance and similar activities necessary for the proper operation of the Services.
9. Extended Coverage
9.1 As part of the Services, the User will have access to extended coverage.
9.2 Extended coverage is meant to provide wireless coverage within Canada, outside of the Rogers Wireless Network without incurring roaming charges. Extended coverage is intended for occasional use. The majority of the User’s monthly usage (voice, data and SMS) must occur on the Rogers Wireless Network, otherwise, Rogers may restrict or limit the User’s access to extended coverage on an ongoing basis.
9.3 A User’s Device containing a Rogers SIM card will always connect to the Rogers Wireless Network if it’s available. Once the User leaves the Rogers Wireless Network and enters an extended coverage area, the User’s Device will automatically connect to extended coverage. If the User is on a call when entering an extended coverage area, the call will drop. Once EXT appears on the Device screen, the User can call back to complete the call. A few enhanced features may not be available while in an extended coverage area, including:
A. Call Display / Name Display
B. 4-1-1 Directory Assistance Call Completion
C. Pound numbers (#) and short codes
D. Some advanced features while using Rogers One Number™
E. N-1-1 codes
F. 2-1-1 Community Information
G. 3-1-1 Non-Emergency Municipal Government
H. 5-1-1 Weather & Traveler Information
I. 7-1-1 Access to Message Relay Service (MRS) by the deaf
J. 8-1-1 Non-urgent Health Teletriage Services
9.4 Rogers and its roaming partners may, without notice, change geographical coverage areas. Neither Rogers nor AREA is liable to the User for any loss suffered as a result of any disruptions or outages to extended coverage, or as a result of any changes to extended coverage areas.
10.1 Coverage is provided outside of Canada by third-party service providers. The User agrees to pay any fees incurred from these third-party service providers. It is the User’s responsibility to be informed of usage rates that will apply if the User is travelling outside of Canada. The User should consult with AREA Wireless Polices for current roaming charging practices which can be found at AREA Wireless Policies. Any additional questions that the User has about the costs of travelling should be directed to Simplex.
11.1 The installation and/or use of Third-Party Services shall be at the sole risk of the User. The User is responsible for their purchase, use, maintenance and support of any applications, software, content, data query functions and other services produced, manufactured or performed by third parties for installation on the User’s Device and/or for use in connection with any software or Services together with any maintenance and support relating thereto (collectively, “Third Party Services”), whether offered by such third parties, Rogers or a separate third party. Where Third Party Services are offered, directly or indirectly, by Rogers, Rogers may charge fees to the User with respect to such Third-Party Services. Neither Rogers nor AREA shall have responsibility hereunder to correct or fix any problems or errors relating to or caused by the installation, configuration, modification or use of any Third-Party Services or any components thereof.
12.1. The AREA Account is built on a pooled data plan. In other words, all data contributed to the plan by the User is shared amongst all account users. The User should consult with AREA Wireless Policies for current data charging practices which can be found at AREA Wireless Policies.
12.2 The User contributes a minimum of 3 gigabytes (GB) of data per month to a pool from which all AREA Account users draw their data. AREA may change the User’s contribution to the pool at any time in order to manage the pool and avoid data overage charges to the AREA Account from Rogers. The User shall make their best efforts to use 3 GB or less per month. AREA reserves the right to charge for any data use beyond the threshold established in AREA Wireless Policies.
12.3 Should AREA opt not to exercise its rights to charge for data use beyond the threshold established in AREA Wireless Policies, this will not be deemed to be a waiver or release of AREA’s right to charge for exceeding the threshold in the next or future months. Further, any data use beyond the threshold accepted in one month will not constitute the User’s new data limit nor will it constitute AREA’s expected behavior of the User for future data use.
12.4 AREA reserves the right to block, turn off, or cancel any of the User’s Services without notice if, in AREA’s sole discretion, AREA deems that unreasonable costs may be incurred by the AREA Account because of the User’s data use.
12.5 Actual billed rates for data usage may vary from those incurred as a result of rounding rules, including, without limitation, rounding up to the nearest cent and rounding for minimum message length. The User agrees that, to the extent there is any dispute as to the amount of data transmitted to and from a Device in a particular period of time, the amount of data transmitted as determined by Rogers’ billing system shall govern. The following items must be considered by the User in transmitting or receiving data, as they may affect billed amounts:
A. Transmission Control Protocol/Internet Protocol overhead characters shall be added to all data transmissions, which characters shall be included in the calculation of kilobytes used.
B. Compression may impact the total amount billed to the User.
C. The Rogers Wireless Network may resend data packets to ensure complete delivery. The User will be billed for those resent packets. Retransmissions by the network will be counted.
D. All transmissions due to the Rogers Wireless Network on the air link are not included in the count of application resent packets as the usage records are picked up by the network after the air link retransmissions.
E. The User will be charged for all data usage sent through the Rogers Wireless Network, including any advertisements that appear on the User’s Device, regardless of whether the Device actually receives the information.
13.1 Local and long-distance airtime charges will be charged in increments of sixty (60) seconds, rounded up to the nearest minute on a per call basis.
14.1 The User acknowledges it has no right, title or interest in or to any network address or identifier (such as telephone number, IP address, host name) (“Identifier”) assigned to the User by Rogers. Rogers may, on reasonable notice to the User, change the Identifier. Rogers is not obligated to notify any other party of a change to the User’s Identifier. The User is entitled to port their number to another wireless service provider upon termination of a line in accordance with the requirements, if any, of the CRTC and by paying any outstanding Rogers charges.
15.1 Rogers may migrate a Service to an alternative service or technology as long as the alternative service or technology provides similar functionality as the Service. The definition of “Service” includes the alternative service. Neither Rogers nor AREA will be responsible if any changes in the Service affects the performance of equipment, hardware or software other than the Rogers Equipment or causes it to become obsolete or require modification or attention. AREA shall provide the User with 30 days’ notice of any such change.
16.1 The User must use the Services in compliance with:
A. all laws;
B. all AREA policies, as modified from time. The AREA policies are found at AREA Wireless Policies;
D. any applicable software licenses.
16.2 The User shall not use nor permit usage of any of the Services for any improper use.
16.3 The Services are only to be used for the User’s own individual, personal and non-commercial purposes.
16.4 The User may not resell, remarket, transfer or share any of the Services.
16.5 The User will not use any feature of the Services to provide the Services to a third party.
16.6 The User will not reproduce, change or tamper with or allow anyone else to tamper with a serial number (ESN), mobile identification number (MIN), International Mobile Equipment Identity (IMEI) number, International Mobile Subscriber Identity (IMSI) number and/or the Subscriber Identity Module Number (SIM), as the case may be.
16.7 The User will use only a Rogers approved Device and other hardware with the Services and will not use any SIM, Device or other hardware that has not been approved by Rogers.
16.8 In addition to the termination rights set out elsewhere in this agreement, AREA or Rogers may, without any advance notice and/or reasons for taking such action, terminate the Services if the User engages in or Rogers or AREA suspects that the User may be engaging in one or more of the above prohibited activities, including but not limited to, contravention of Rogers’ Acceptable Use Policy. Neither AREA nor Rogers shall be obliged to justify the cancellation nor shall the User be entitled to any compensation, damages, losses, damage to reputation and/or other sums which arise as a direct and/or indirect result of such action by AREA or Rogers.
16.9 AREA reserves the right to charge the User for any direct or indirect costs incurred by AREA, Rogers, or Simplex in connection with the User’s breach of any provision of this section of this agreement, including costs incurred to enforce the User’s compliance with it.
17.1 Rogers Equipment shall at all times be and remain the exclusive property of Rogers, wherever located, including on the User’s premises. Upon termination or expiration of this agreement or the Services, the User shall return the Rogers Equipment to Rogers at the User’s expense. The User shall be responsible for the loss of or damage to the Rogers Equipment except if caused by the negligence or willful misconduct of Rogers. The User shall ensure at all times that the Rogers Equipment is stored in a manner and in an environment, that conforms to relevant specifications provided by Rogers. Rogers Equipment means all material, intellectual property, equipment, and software required for the User to use the Services or Devices and made available to the User by Rogers, and any other equipment, including fibre optic cable, patch panels, transport conductors and switching equipment, used by Rogers in providing the Services. Rogers Equipment does not include any products, software or Devices purchased by the User under this agreement.
18.1 Rogers has the right to suspend all or part of the Services or access to the Services immediately if Rogers reasonably suspects or determines that there is a malfunction, abuse, incorrect configuration or use of the Services, the Third-Party Services, the Rogers Equipment, the Rogers Wireless Network, or to maintain or improve service, if the User is in breach of any of their obligations under this agreement, or for other business reasons.
19.1 AREA Rights
In addition to any other termination rights set out in this agreement, AREA may terminate this agreement, without liability:
A. at any time, if Rogers ceases to offer the Services to AREA;
B. at any time, if AREA determines, in its sole discretion, that the User has breached or will likely breach any of the terms or conditions of this agreement; or
C. on 30 days’ notice, for any reason.
Charges for the Services will continue to be incurred by the User up to the termination date. The termination date is the date the User receives notice from AREA of any one of the events in (a) or (b). In the case of (c), the termination date is the day following the last day of the notice period. The User will cease receiving the Services on the termination date and all amounts then owing under this agreement for the billing period up to the termination date will be reflected on the next bill and due and payable upon bill receipt.
19.2 User Rights
The User may terminate the provision of Services and this agreement at any time by contacting AREA through Simplex. AREA will cease providing the Services and consider this agreement terminated on the day Simplex receives the User’s instructions to cancel. If the User has their number transferred to another service provider, AREA will treat that as the User’s decision to terminate the Services as of the transfer date. The User agrees to pay to AREA all charges that the User has incurred up to the date AREA stops providing the Services immediately on receipt of the corresponding bill.
20.1 Automatic credit card payments are a requirement of being on the AREA Account. The User must have an active credit card on file with Simplex.
20.2 The User will be billed monthly. The credit card on file will be charged when the monthly invoice is received from Rogers and processed by Simplex. The date it is processed by Simplex is the required payment date.
20.3 If payment of an amount due on the User’s account is not received by AREA by the required payment date, it will be considered an outstanding amount and will be subject to a late payment charge of 2% per month, calculated and compounded monthly on the outstanding amount (26.82% per year) from the required payment date until the date AREA receives such amount in full. The User agrees that AREA can charge any unpaid and outstanding amount, including any late payment charges, on the User’s account to the User’s credit card.
20.4 The User agrees to pay to AREA all amounts set forth in each invoice issued by Simplex, including but not limited to the charges applicable to the Services used on the User’s Device, regardless of the User’s own role in incurring them.
20.5 Charges for roaming packages, and charges for exceeding roaming packages or roaming without a package, are the User’s responsibility. The User should be aware of these costs by contacting Simplex prior to travel.
20.6 Acceptance of late or partial payments does not waive AREA’s right to collect the full amount owing.
20.7 AREA may bill the User up to one year from the date that charges were incurred.
20.8 The charges the User may be billed for include, but are not limited to:
A. the cost of local and long-distance calls, character and data usage charges, and charges for messages and other Services made, sent from or received on the Devices, including any charges relating to access to the services of other telephone companies or telecommunication carriers;
B. the monthly and other fees for using the Services, Device and other equipment described in this agreement;
C. fees for roaming services provided in those areas served by other wireless mobile operators;
D. deposit(s), the price of software, Devices, other equipment and accessories (if any), shipping and handling and any other fees, charges or costs that arise out of this agreement;
E. any charges for unreasonable data usage, as determined by AREA in accordance with AREA Wireless Policies;
F. any fees incurred by AREA for collection efforts due to non-payment; and
G. all applicable taxes and similar charges relating to the above listed items.
21. No Warranties, Guarantees or Conditions
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
A. THE USER ACKNOWLEDGES AND AGREES THAT THE SERVICES AND ALL DEVICES, OTHER ROGERS EQUIPMENT AND THIRD-PARTY SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND WITHOUT WARRANTY, GUARANTEE OR CONDITION BY ROGERS OR AREA OF ANY KIND WHATSOEVER, EXPRESS, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, INFRINGEMENT, OR THOSE ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER ROGERS NOR AREA SHALL HAVE LIABILITY WHATSOEVER TO THE USER FOR:
I. ANY INTERRUPTIONS OR DISRUPTIONS OF THE SERVICES, THE INTERNET OR THE THIRD-PARTY SERVICES OR ANY OTHER DAMAGES SUFFERED BY THE USER WHICH ARE CAUSED DIRECTLY OR INDIRECTLY BY ANY FAILURES OF THE DEVICES, ROGERS EQUIPMENT, THE SERVICES, THE ROGERS WIRELESS NETWORK, THE INTERNET OR THE THIRD-PARTY SERVICES;
II. ANY POWER FAILURES;
III. ANY ACTS OR OMISSIONS OF THE USER OR ITS OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS INCLUDING, WITHOUT LIMITATION, DEFAMATION OR COPYRIGHT INFRINGEMENT;
IV. ANY DISRUPTION OF ANY PART OF THE EQUIPMENT USED TO PROVIDE THE SERVICES BY PARTIES OTHER THAN ROGERS;
V. ANY INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS ARISING FROM OR IN CONNECTION WITH THE USER’S USE OF THE DEVICES, ROGERS EQUIPMENT, THE SERVICES OR THE THIRD-PARTY SERVICES;
VI. ANY EVENT OF FORCE MAJEURE, AS DESCRIBED IN THE AGREEMENT; OR
VII. ANY SUSPENSION OR TERMINATION OF THE SERVICES.
B. NEITHER ROGERS NOR AREA GIVES ANY CONDITIONS OR WARRANTS THE PERFORMANCE, AVAILABILITY, UNINTERRUPTED USE OF OR OPERATION OF THE INTERNET OR THE USER’S CONNECTION TO THE INTERNET.
C. NEITHER ROGERS NOR AREA GIVES ANY CONDTIONS OR WARRANTS THAT ANY DATA OR FILES SENT BY OR TO THE USER (WHETHER BY E-MAIL OR OTHERWISE) WILL BE TRANSMITTED, TRANSMITTED IN UNCORRUPTED FORM, OR TRANSMITTED WITHIN A REASONABLE PERIOD OF TIME.
D. NEITHER ROGERS NOR AREA WARRANTS OR GIVES ANY CONDITIONS AS TO THE CONTENT, AVAILABILITY, ACCURACY OR ANY OTHER ASPECT OF ANY INFORMATION INCLUDING ALL DATA, FILES AND OTHER INFORMATION OR CONTENT IN ANY FORM, ACCESSIBLE OR MADE AVAILABLE TO THE USER THROUGH THE USE OF THE SERVICES.
A. NEITHER SIMPLEX NOR AREA GIVES ANY CONDITIONS OR MAKES ANY REPRESENTATIONS OR WARRANTIES REGARDING ANY THIRD-PARTY CONTENT, EVEN IF ACCESSED BY MEANS OF A LINK PROVIDED DIRECTLY OR INDIRECTLY BY SIMPLEX, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY CONDITIONS, REPRESENTATIONS OR WARRANTIES REGARDING THE OWNERSHIP OR FUNCTIONALITY OF SUCH CONTENT.
B. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIMPLEX OR ITS AUTHORIZED REPRESENTATIVES TO THE USER SHALL BE CONSIDERED A REPRESENTATION, WARRANTY OR CONDITION OF THE MANAGED SERVICES OR APPLICATIONS.
22.1 NOTWITHSTANDING ANY OTHER TERM OR CONDITION CONTAINED IN THIS AGREEMENT, THE USER ACKNOWLEDGES AND AGREES THAT AREA IS ONLY ABLE TO PROVIDE THE SERVICES, THROUGH ROGERS, AT THE FEES AGREED UPON ON THE BASIS THAT AREA SHALL HAVE NO LIABILITY TO THE USER WHATSOEVER EXCEPT AS EXPRESSLY STATED IN THIS SECTION 22.
22.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AREA WILL NOT BE LIABLE TO THE USER FOR:
A. ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, ECONOMIC OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUE; LOSS, DESTRUCTION OR ALTERATION OF DATA, FILES OR SOFTWARE; ECONOMIC LOSS; LOSS OF BUSINESS OPPORTUNITIES; DOWN TIME COSTS; COSTS OF SUBSTITUTE GOODS OR SERVICES; LOST GOODWILL; LOSS FROM WORK STOPPAGE; COST OF OVERHEAD; LOSS OF ANTICIPATED BENEFITS UNDER THIS AGREEMENT; LOSSES RESULTING FROM THIRD PARTY’S UNAUTHORIZED ACCESS TO DATA; PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR ANY OTHER FORSEEABLE OR UNFORESEEABLE LOSS, HOWEVER CAUSED) DIRECTLY OR INDIRECTLY RESULTING FROM OR RELATED TO THIS AGREEMENT, THE SERVICES, SIMPLEX’S MANAGED SERVICES AND APPLICATIONS OR OTHERWISE ARISING FROM DEALINGS BETWEEN ANY ONE OR ALL OF AREA, ROGERS, SIMPLEX, THE INVOVLVED PARTIES AND THE USER, EVEN IF AREA HAS BEEN NEGLIGENT, WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR SUCH DAMAGES WERE FORSEEABLE.
B. THE DENIAL, RESTRICTION, BLOCKING, DISRUPTION OR INACCESSIBILITY OF ANY SERVICES, INCLUDING 911 OR SPECIAL NEEDS SERVICES, ROGERS EQUIPMENT OR IDENTIFIERS.
C. ANY ERROR, OMISSION OR DELAY IN CONNECTION WITH THE TRANSFER OF TELEPHONE NUMBERS TO OR FROM ANOTHER TELECOMMUNICATIONS SERVICE PROVIDER OR ANY LIMITATION CONNECTED THERETO.
D. DEVICES, ROGERS EQUIPMENT, THIRD-PARTY SERVICES, THE ROGERS WIRELESS NETWORK, THE USE OF THE ROGERS WIRELESS NETWORK BY OTHER TELECOMMUNICATION CARRIERS, THE USER’S OWN EQUIPMENT OR CHARGES, INCLUDING BUT NOT LIMITED TO CHARGES FOR ROAMING CALLS.
E. ANY ACTS OR OMISSIONS OF A TELECOMMUNICATIONS CARRIER WHOSE FACILITIES ARE USED TO ESTABLISH CONNECTIONS TO POINTS THAT ROGERS DOES NOT SERVICE.
22.3 NOTWITHSTANDING ANY OTHER TERM OR CONDITION CONTAINED IN THIS AGREEMENT, THE USER FURTHER AGREES THAT ANY AND ALL CLAIMS AGAINST AREA FOR DAMAGES, REGARDLESS OF CAUSE OF ACTION, WHETHER IN CONTRACT, TORT, PRODUCT LIABILITY, STRICT LIABILITY OR OTHERWISE, WILL IN ALL CASES AND IN ANY EVENT, BE LIMITED TO A MAXIMUM AGGREGATE AMOUNT OF FIFTY DOLLARS ($50.00) IN LAWFUL CURRENCY OF CANADA. THE USER ACKNOWLEDGES AND AGREES THAT THE DISCLAIMERS, LIMITATIONS AND CAP ON LIABILITY CONTAINED IN THIS AGREEMENT ARE REASONABLE, FORM THE BASIS OF LOWER FEES AND CHARGES TO THE USER THAN WOULD OTHERWISE BE POSSIBLE, ARE FULLY KNOWN TO THE USER, AND ARE FREELY ACCEPTED AND AGREED TO BY THE USER. THE USER ALSO AGREES THAT AREA WILL HAVE NO LIABILITY WHATSOEVER FOR ANY ACTION OR FAILURE TO ACT OF ROGERS, OR BY ANY THIRD PARTY NOT UNDER THE CONTROL OF AREA, INCLUDING, WITHOUT LIMITATION, ANY FAILURE BY ROGERS TO PROVIDE EMERGENCY SERVICES, OR ANY OTHER SERVICE.
23.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER ROGERS, NOR SIMPLEX, NOR ANY INVOVLED PARTY WILL BE LIABLE TO THE USER FOR:
A. ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, ECONOMIC OR PUNITIVE DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF PROFIT OR REVENUE; LOSS, DESTRUCTION OR ALTERATION OF DATA, FILES OR SOFTWARE; ECONOMIC LOSS; LOSS OF BUSINESS OPPORTUNITIES; DOWN TIME COSTS; COSTS OF SUBSTITUTE GOODS OR SERVICES; LOST GOODWILL; LOSS FROM WORK STOPPAGE; COST OF OVERHEAD; LOSS OF ANTICIPATED BENEFITS UNDER THIS AGREEMENT; LOSSES RESULTING FROM THIRD PARTY’S UNAUTHORIZED ACCESS TO DATA; PERSONAL INJURY, DEATH, PROPERTY DAMAGE OR ANY OFTHER FORSEEABLE OR UNFORESEEABLE LOSS, HOWEVER CAUSED) DIRECTLY OR INDIRECTLY RESULTING FROM OR RELATED TO THIS AGREEMENT, THE SERVICES, SIMPLEX’S MANAGED SERVICES AND APPLICATIONS OR OTHERWISE ARISING FROM DEALINGS BETWEEN ANY ONE OR ALL OF AREA, ROGERS, SIMPLEX, THE INVOLVED PARTIES AND THE USER, EVEN IF ROGERS, SIMPLEX OR THE INVOLVED PARTIES HAVE BEEN NEGLIGENT, WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR SUCH DAMAGES WERE FORSEEABLE.
24.1 This section applies only to the provision of emergency services on a mandatory basis. In respect of the provision of emergency services on a mandatory basis, Rogers is not liable for:
A. libel, slander, defamation or the infringement of copyright arising from material or messages transmitted over Rogers’ network from User’s property or premises or recorded by User’s equipment or Rogers Equipment;
B. damages arising out of User’s act, default, neglect or omission in the use or operation of equipment provided by Rogers;
C. damages arising out of the transmission of material or messages over the Rogers Wireless Network on User’s behalf which is in any way unlawful;
D. any act, omission or negligence of other companies or telecommunications systems when their facilities are used in establishing connections to or from User’s facilities and equipment.
Furthermore, except in cases where negligence on Rogers’ part results in physical injury, death or damage to User’s property or premises, Rogers’ liability for negligence related to the provision of emergency services on a mandatory basis is limited to the greater of $20 and three times the amount (if any) User would otherwise be entitled to receive as a refund for the provision of defective service based on the terms of AREA’s contract with Rogers for the AREA Account. However, Rogers’ liability is not limited by this section in cases of deliberate fault, gross negligence or anti-competitive conduct on Rogers’ part or in cases of breach of contract where the breach results from Rogers’ gross negligence.
25.1 The User acknowledges and agrees that the User’s only rights and remedies relating to this agreement are set out in this agreement.
26.1 The User acknowledges and agrees that there is some content accessible through the Services that may be offensive to the User or another end user, or that may not be in compliance with applicable law. For example, it is possible to obtain access to content that is pornographic, obscene, or otherwise inappropriate or offensive, particularly for children. AREA, Rogers and Simplex assume no responsibility for, and exercise no control over the availability, accuracy or any other aspect of the content contained or accessible through the Services. The User agrees that all content that the User and any end users access using the Services is accessed and used by the User and any end users at their own risk, and that AREA, Rogers and Simplex will not be liable for any claims, losses, actions, damages, suits or proceedings arising out of or otherwise relating to the User’s and/or any end users’ access to such content.
27.1 The User will fully indemnify, defend and forever hold AREA harmless from any and all claims, damages, losses or expenses of any kind (including without limitation legal fees and costs on a solicitor and his own client basis) incurred by AREA in connection with any and all claims, suits, judgments and causes of action of any kind against AREA by the User or any third party, including but not limited to Rogers, Simplex, an Involved Party or any other third party in any way related to the User, including but not limited to:
A. for infringement of patents or other proprietary rights arising from combining with or using any device, system or service in connection with Rogers Equipment;
B. for libel, slander, defamation or infringement of copyright or other proprietary right with respect to material transmitted by the User over the Rogers Equipment;
C. for injury, death or property damage arising in connection with the misuse of the Services or the Rogers Equipment; or
D. for breach by the User of any of the terms or conditions of this agreement.
28.1 AREA, Rogers and Simplex give no conditions and make no representations, warranties or covenants that the User’s use of the Services will be entirely secure and private. The User acknowledges that it may be possible for third parties to monitor communications while the User uses the Services.
28.2 The User assumes full responsibility for the establishment of appropriate security measures to control access to its equipment and to the information transmitted by the User. In addition, the User acknowledges and agrees that the User is solely responsible for taking the necessary precautions to protect its networks and systems, and all software, data and files stored on or otherwise forming part of its network and the User’s system, against unauthorized access by any third party, and that such responsibility includes, without limitation, protection against unauthorized access through the Services.
28.3 Neither AREA, nor Rogers nor Simplex will be liable for any and all claims, losses, actions, damages, suits or proceedings whatsoever resulting from, arising out of, or otherwise relating to, the User’s failure to take appropriate precautions to protect their networks and systems, and all software, data and files stored on or otherwise forming part of their network and systems, against unauthorized access or any other breach of the User’s security or privacy.
28.4 Rogers has no obligation, but has the right at any time and from time to time, to monitor use of the Services (electronically or otherwise) as necessary to satisfy any law, regulation or investigate any information, data, files, pictures or content in any form or use of Services as necessary to operate the Services or to protect the rights or property of itself or others that are directly related to providing any products and Services. Such monitoring shall include but not be limited to bandwidth consumption and how it affects operation and efficiency of the network and the Services.
29.1 Credit checks
The User hereby authorizes AREA to obtain information about the credit history of the User and acknowledges that AREA may provide information to credit bureaus about the User’s credit experience with AREA.
29.2 Personal Information
To obtain access to and management of the Services, the User will be required to share certain personal information with AREA, Simplex and Rogers. The User consents to the following collection, use and disclosure of the User’s personal information:
A. By Simplex
B. By Rogers
Unless the User provides express consent, or disclosure is pursuant to a legal power, all information regarding the User that is kept by Rogers, other than the User’s name, address and listed telephone number, is confidential and may not be disclosed by Rogers to anyone other than:
I. the User;
III. a person who, in Rogers’ reasonable judgment, is seeking the information as the User’s agent;
IV. another telephone company, provided the information is required for the efficient and cost-effective provision of telephone service, and that the disclosure is made on a confidential basis with the information used only for that purpose;
V. a company involved in supplying the User with telephone or telephone directory related services, provided the information is required for that purpose, and that the disclosure is made on a confidential basis with the information used only for that purpose;
VI. an agent retained by Rogers in the collection of the User’s account or to perform other administrative functions for Rogers, provided the information is required for and used only for that purpose;
VII. a law enforcement agency whenever Rogers has reasonable grounds to believe that the User has knowingly supplied Rogers with false or misleading information or is otherwise involved in unlawful activities directed against Rogers;
VIII. an agent retained by Rogers to evaluate the User’s creditworthiness, provided the information is required for and used only for that purpose; or
IX. a public authority or agent of a public authority if, in Rogers’ reasonable judgment, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information.
Express consent may be taken to be given by the User where the User provides:
I. written consent;
II. oral confirmation by an independent third party;
III. electronic confirmation through the use of a toll-free number; or
IV. electronic confirmation via the Internet.
C. By AREA
The User consents to AREA accessing the User’s account information held by Simplex and Rogers from time to time in order to monitor the User’s use of the Services or for management of the AREA Account. Further, the User consents to AREA’s use, collection and retention of certain of the User’s personal information, such as name, phone number and usage details, in order to assist with the administration of the Services or for management of the AREA Account. Such information will be kept confidential and not disclosed other than to Simplex or Rogers for the purposes of this agreement.
30.1 Each of AREA, Rogers and Simplex own and retain all rights in and to their respective intellectual property, including, without limitation, trademarks, copyright, brand concepts, names, logos, designs, content, information, software, images, files, logos, service names, graphics, text, documents, applications, Managed Services (as well as the selection and arrangement of these listed items) and all other intellectual property and proprietary rights, titles, interests and assets (the “IP”). The User has no rights to any of the IP, including any right or license to use, copy, publish, distribute or display the IP, except as specifically permitted under this agreement. The User acknowledges that the IP of each of AREA, Simplex and Rogers are of significant and unique value such that breach of any of the rights of any one or more of AREA, Simplex or Rogers in their IP will result in immediate and irreparable harm to the affected party or parties, and damages will be an inadequate remedy. Accordingly, the User acknowledges and agrees that, in the event of any such breach by the User, any one or more of AREA, Simplex or Rogers, as applicable, shall be entitled to seek injunctive or other equitable relief against the User in addition to any other remedies it may have, all of which are reserved.
31.1 Both parties to this agreement acknowledge and confirm that any dispute, litigation, interpretation, damages or loss which arise directly or indirectly as a result of this agreement shall be subject to the laws of Alberta and no other jurisdiction shall be applicable.
32.1 Other than with respect to the payment of charges and other amounts to AREA, in no event shall AREA, Rogers, Simplex or the User have any liability for failure to comply with or related to this agreement, if such failure results from the occurrence of any contingency beyond the reasonable control of that person or entity including, without limitation, strike or other labour disturbance, damage to facilities, riot, theft, fires, flood, lightning, storm, any act of God, power failure, war, national emergency, interference by any government or governmental agency, embargo, seizure, or enactment of any law, statute, ordinance, rule, or regulation.
33.1 If any provision of this agreement shall be prohibited by or judged by a court to be unlawful, void or unenforceable, then such provision shall be severed from this agreement. The remaining provisions of this agreement shall not, as far as possible, be changed or modified, and all other terms and conditions not so severed shall continue in full force and effect.
33.2 All notices given under this Agreement shall be in writing to the addresses provided for each party below and shall be deemed to have been duly delivered and effective: (a) upon receipt if hand delivered; (b) three business days after being deposited, postage prepaid, return receipt requested, in the mail; or (c) if sent by email, when the email was received, as determined by the records maintained by AREA.
If to the User at: the municipal or email address that they have provided to AREA through Simplex
If to AREA at: Suite 217, 3332 20 Street SWCalgary, Alberta T2T 6T9Attention: Member ServicesEmail: firstname.lastname@example.org
Any party may at any time give notice in writing to the other party of a change of address of the party giving such notice. From and after the giving of such notice, the address specified therein shall be deemed to be the address of such party for the giving of notices hereunder.
33.3 This agreement is binding on the User, the User’s heirs, and the User’s permitted assigns. The User may not assign or transfer this agreement without AREA’s prior consent. AREA may assign or transfer this agreement or any of AREA’s rights or obligations in this agreement without the User’s consent.
33.4 The provisions of clauses 2.3, 9.4, 11.1, 16.7, 16.8, 17.1, 19.1, 19.2, 20.7, 21.1, 21.2, 22.1, 22.2, 22.3, 23.1, 24.1, 25.1, 26.1, 27.1, 28.3, 29.1, 29.2, 30.1 and 34.11 survive termination of this agreement.
34.1 The User may contact Simplex to purchase a Device through the AREA Account with Rogers.
34.2 Devices will be new, unless otherwise indicated.
34.3 Devices are locked and restricted to be used only on the Rogers Wireless Network, but may also be used on the networks operated by any of the carriers with which Rogers has roaming agreements. If attempts are made to unlock a Device through a provider other than Rogers, it may become permanently unusable.
34.4 Any warranties received from the Device manufacturer will be passed on to the User. The User acknowledges that any attempt to repair, service or tamper with the Device by a person other than Rogers or the applicable manufacturer may invalidate the manufacturer’s warranty and may result in an impaired user experience.
34.5 The User assumes the risk of loss and damage to any Device that has been delivered to its premises. Upon delivery, AREA and Rogers will be considered to have carried out their obligations relating to the Device under the terms of this agreement. By installing or using Devices or other products, the User agrees that software included with the Device purchased is licensed strictly in accordance with the terms provided by the original equipment manufacturer.
34.6 Title to any Device purchased through the AREA Account with Rogers shall pass to the User upon receipt at the User’s premises. The User acknowledges that rights in respect of trademarks, trade names, copyrights, patents and other intellectual property rights connected with the Device do not pass to the User.
34.7 The User must use the Device in accordance with all other terms and conditions set out in this agreement.
34.8 If the User cancels an order for a Device or Devices in full or in part prior to the delivery or performance of the order, a restocking fee of 15% of the Device cost will be charged. Returns or refunds will not be accepted for: (a) Devices that have already been delivered to the User; (b) Devices that are non-stock, specially ordered or customized; or (c) Devices that have been discounted or sold to the User at an incentive price.
34.9 Device Plan Users will be subject to an initial device charge of $100-$150 depending on the Device chosen. The User will be advised of the amount of the initial device charge at the time of purchase. The initial device charge will be billed following receipt of the User’s Device.
34.10 Device Plan Users will pay a monthly device fee on top of the $50 monthly fee paid for the Services. The User will be advised of the amount of the monthly device fee at the time of purchase. The monthly device fee will be charged on the User’s account for 24 consecutive months of billing (the “Commitment Period”) with the first month charged following receipt of the User’s Device.
34.11 Notwithstanding any other term or condition in this agreement, should the User terminate the Services at any time prior to the end of the Commitment Period, the User must pay AREA the remaining monthly device fee up to the end of the Commitment Period (the “Termination Fee”), plus $100. The Termination Fee is due and payable immediately on the date the User terminates the Services and is calculated as follows: monthly device fee multiplied by the number of months left in the Commitment Period. The User acknowledges and agrees that the Termination Fee is a reasonable estimate of AREA’s liquidated damages and represents consideration for the Device and is not a penalty.